A full career arc, not a narrow executive profile.

Scope

Executive advisory, ICT strategy, organisational reform, governance, vendor remediation, reporting models, continuity planning, Microsoft 365, SharePoint and Power BI governance, business analysis, systems delivery, ERP/product ownership, data workflow design, and biometric identity/product concept development.

Capability demonstrated

Fractional and outsourced CIO capability, executive judgement, operating-model fluency, founder judgement, AI-assisted delivery discipline and the ability to convert ambiguous business problems into governed systems, workflows and decisions.

Responsibilities

• Advise Boards, CEOs and Executive Teams on technology, operating model, governance and delivery decisions.
• Review fragmented ICT environments and turn findings into practical roadmaps, decision points and accountable work programs.
• Support digital due diligence, cyber risk conversations, continuity planning, vendor accountability and executive reporting.
• Deliver fractional and interim-style executive support across operations, technology, reporting, finance, HR and governance contexts.
• Design reporting models, source-of-truth datasets, workflow controls and Microsoft 365/SharePoint operating practices.
• Use Odoo, Odoo.sh, GitHub, Codex and AI-assisted tools to accelerate documentation, troubleshooting, data cleansing and implementation planning.
• Develop product, venture and startup-build concepts where commercial model, privacy, data quality, governance and operating process need to be designed together.
• Mentor founders and innovators through public innovation and business-advice ecosystems where applicable.

Outcomes

• Delivered practical executive support across multiple sectors without presenting technology as the transformation itself.
• Created reusable methods for assessing systems, data, reporting, accountability, continuity and operating maturity.
• Delivered substantial transformation, reporting and technology-governance maturity work in regulated education and care operations.
• Built AI-assisted ERP, RFQ, supplier, customer and product-data workflow capability for a partner-led mining parts startup under a sweat-for-equity model.
• Developed privacy-aware identity and venue-safety product thinking through NightKey and related concepts.
• Maintained a public Innovation Territory mentor profile covering ICT delivery, operations review, start-up establishment, digital strategy and technology assessment.
• Demonstrated a builder-style advisory model where strategy is backed by practical implementation, data models and workflow design.

Technologies and operating model

• Microsoft 365
• SharePoint
• Power BI
• Odoo
• Odoo.sh
• GitHub
• Codex
• Python
• XML
• AI-assisted development tools
• Governance and reporting frameworks
• Biometric identity

Stakeholders

• Boards
• CEOs
• Executive Teams
• Vendors
• Operations Teams
• Finance
• HR
• ICT Teams
• Founders
• Suppliers
• Customers
• Product Partners

Scope

Startup mentoring, digital strategy, project-management support, founder guidance, technology assessment, product framing, complete funding application authorship and submission, Compute Facility implementation oversight, commercialisation planning, online entrepreneur and small-business content, digital infrastructure context and innovation ecosystem support.

Capability demonstrated

The ability to support founders and innovation programs while keeping product ambition connected to delivery, governance, commercial reality, usable technology choices and practical infrastructure implementation.

Responsibilities

• Mentor founders and startup teams on technology, product, delivery, operating model and commercial direction.
• Support digital strategy and project-management activity across early-stage ventures and innovation initiatives.
• Translate founder ideas into more structured product, delivery, risk and stakeholder thinking.
• Write and submit the complete Digital Partnerships Program funding application that secured funding for a new Compute Facility for the Hub.
• Oversee project management for the Compute Facility implementation.
• Develop strategic commercialisation planning for the Compute Facility after implementation.
• Deliver online content for entrepreneurs and small businesses, including during the pandemic as businesses worked through changed operating conditions.
• Contribute practical technology advice in an ecosystem connecting government, commercial partners, advisors and startups.

Outcomes

• Provided practical startup and innovation support grounded in operational delivery and ICT leadership experience.
• Connected executive ICT experience with early-stage venture mentoring and regional innovation capability building.
• Secured Compute Facility funding for Darwin Innovation Hub by writing and submitting the complete Digital Partnerships Program application, then drove progression through implementation and commercialisation planning.
• Delivered online content for entrepreneurs and small businesses, including pandemic-period guidance for businesses struggling to pivot to changed operating conditions.
• Framed technology and digital infrastructure discussions in terms of delivery feasibility and commercial usefulness.

Technologies and operating model

• Digital strategy
• Startup mentoring
• Project management
• Technology assessment
• Product framing
• Funding application development
• Online entrepreneur and small-business content
• Compute Facility implementation
• Commercialisation planning
• Innovation ecosystem support

Stakeholders

• Founders
• Startup Teams
• Darwin Innovation Hub
• Government Partners
• Commercial Partners
• Ecosystem Advisors

Scope

Managed service leadership, infrastructure and application service delivery, account direction, proposal and tender support, NT Government delivery, Windows 7 migration, Cyclone Lam emergency ICT response, disaster recovery and pandemic planning, secure identity, biometric concept development, law-enforcement and corrections solutions, and public-sector stakeholder management.

Capability demonstrated

Public-sector delivery, service leadership, secure-identity innovation, account-level commercial responsibility, structured incident/problem management and the ability to bridge executive stakeholders, technical teams and operational public-service environments.

Responsibilities

• Lead and support large ICT service delivery, public-sector accounts and operational teams across metropolitan, regional and remote contexts.
• Manage service performance, operational improvement, escalation response and business-as-usual continuity during major incidents.
• Support NT Government delivery including desktop migration, disaster recovery, emergency response, pandemic planning and remote-community service restoration.
• Develop biometric, identity, secure content-delivery and smart-system concepts for justice, policing, corrections and government environments.
• Support tender responses, proposals, panels, commercial growth and customer-facing solution narratives.
• Bridge customer executives, operational stakeholders, technical resolver teams, vendors and NEC leadership.
• Apply structured problem-management thinking to recurring service issues and managed-services improvement.

Outcomes

• Wholly responsible for the vision, business development and project management of technical delivery teams behind the nationally recognised Police Watchhouse, Music Solution and NT Government Windows 7 migration work.
• Drove increased business activity and major managed-services outcomes in the Northern Territory.
• Enabled NEC contract renewal by implementing a dedicated problem-management team that significantly reduced incidents, improved environment stability, increased customer satisfaction and freed technical staff to focus on more rewarding improvement work.
• Led customer-facing service response for Cyclone Lam emergency ICT recovery, supporting police, health and remote NT Government services through contingency planning and rapid restoration activity.
• Established evidence of secure-identity and biometric innovation under public-sector governance and operational constraints.
• Developed NEC-era forensic facial-recognition and secure-identity concept evidence across justice, policing and corrections contexts.
• Built experience operating at the intersection of commercial account responsibility, service delivery, justice operations and government technology risk.

Technologies and operating model

• Managed services
• Biometrics
• Facial Recognition
• Secure identity
• Secure content delivery
• Desktop migration
• Windows 7
• Public-sector ICT platforms
• Problem management
• Disaster recovery planning
• Emergency ICT response
• Remote logistics

Stakeholders

• NT Government
• Police
• Corrections
• Health Stakeholders
• Justice Stakeholders
• NEC Leadership
• Service Teams
• Vendors
• Public-Sector Executives

Scope

Infrastructure management, server environments, Active Directory, Group Policy, Office Services, CCTV software, remote connectivity, network documentation, procurement, infrastructure support, shipyard ICT establishment, training-facility mobilisation, network, telephony, wireless, audio visual, SOE, office services, communications rooms, server rooms and timelapse evidence capture.

Capability demonstrated

Large-site infrastructure planning, disciplined project management, vendor delivery, facilities-technology integration and the ability to connect technical detail with mobilisation needs in a high-stakes operating environment.

Responsibilities

• Project managed ICT requirements for the new Air Warfare Destroyer shipyard complex and associated training facility.
• Project manage server, network, remote connectivity, standard operating environment and Office Services requirements.
• Project managed delivery of network, telephony, wireless, multifunction device, audio visual, server-room and communications-room capability.
• Project manage work across facilities, ICT, vendors, technical teams and business stakeholders to align technology delivery with mobilisation needs.
• Support procurement, budgets, policies, staff relocation and operational-readiness planning.
• Contribute to technology-enabled site evidence such as timelapse capture for the shipyard build context.

Outcomes

• Established ICT services needed for operational readiness of the shipyard and training facility.
• Built experience in high-stakes infrastructure delivery where facilities, technology, vendors and operations intersect.
• Strengthened practical capability across server operations, documentation, procurement and site-wide infrastructure project management.
• Implemented the AWD shipyard timelapse camera capability to capture visual evidence of the shipyard construction program.
• Contributed to disciplined technology mobilisation for a major defence-adjacent construction and production environment.

Technologies and operating model

• Active Directory
• Group Policy
• Office Services
• Cisco telephony
• Wired networking
• Wireless networking
• Multifunction devices
• Audio visual
• SOE
• Server rooms
• Communications rooms
• CCTV software
• Remote connectivity
• Timelapse camera systems

Stakeholders

• ASC Leadership
• Facilities Teams
• ICT Teams
• Vendors
• Technical Teams
• Shipyard Users
• Training Facility Users
• Business Stakeholders

Scope

First and second-level support, desktop support, Active Directory, Citrix and Exchange administration, service-desk improvement, user communication, crisis communications, knowledge management, Outlook forms, HTML support sites and operational reporting.

Capability demonstrated

Operational discipline, service empathy, administration capability and early ability to convert support patterns into better systems, documentation, reporting and communication tools.

Responsibilities

• Support staff technology needs across desktop, administration and business-critical support contexts.
• Administer and support user-facing services including Active Directory, Citrix and Exchange where required.
• Improve repeatable service-desk practices, knowledge capture, user communication and escalation clarity.
• Develop knowledgebase, reporting and support-site approaches to improve visibility and consistency.
• Use communication tools and reporting analysis to explain technical issues in terms users and managers could act on.
• Support crisis-communication and operational-support needs in a business-critical environment.

Outcomes

• Strengthened the connection between hands-on support, service-desk improvement and structured operational reporting.
• Built practical experience in user-centred ICT service delivery and support communication.
• Improved repeatability through knowledgebase, reporting and internal support-site practices.
• Developed administration exposure across identity, application delivery and messaging environments.

Technologies and operating model

• Windows desktop support
• Active Directory
• Citrix
• Exchange
• Service desk processes
• Knowledgebase
• Outlook forms
• HTML support sites
• Reporting
• Communications tools

Stakeholders

• End Users
• Service Desk
• ICT Leadership
• Business Managers
• Support Teams
• Operations Stakeholders

Scope

Helpdesk support, incident triage, enterprise user assistance, UNIX, Novell, Windows, dial-up networking, Microsoft Office, Outlook, Lotus Notes, mainframe tools, Active Directory, Exchange, remote server monitoring, password-reset process improvement and Level 1.5 support design.

Capability demonstrated

Enterprise support foundations, cross-platform literacy, escalation discipline and the ability to work inside structured managed-service environments.

Responsibilities

• Support Commonwealth Bank users and systems across multiple enterprise platforms and support queues.
• Triage incidents, communicate clearly and route work to appropriate resolver groups.
• Operate within structured enterprise support processes, service levels and escalation expectations.
• Support remote monitoring and cross-platform issue identification across server, desktop, messaging and mainframe-adjacent tools.
• Contribute to process improvement thinking around password reset and intermediate helpdesk support patterns.

Outcomes

• Built cross-platform enterprise support discipline across banking and managed-service environments.
• Developed early exposure to large-scale operational support, remote monitoring and resolver-group coordination.
• Strengthened accuracy, escalation and communication habits needed for later managed-services leadership.
• Gained practical exposure to heterogeneous infrastructure and messaging environments.

Technologies and operating model

• UNIX
• Novell
• Windows
• Dial-up networking
• Microsoft Office
• Outlook
• Lotus Notes
• Mainframe tools
• Active Directory
• Exchange
• Remote Monitoring

Stakeholders

• Commonwealth Bank Users
• Service Desk
• Technical Resolver Groups
• Managed-Service Leadership
• Enterprise Support Teams

Scope

Small-business ICT consulting, Microsoft infrastructure, Windows Small Business Server, Exchange, IIS, ISA Server, VPN, accounting systems, network administration, client relationship management, infrastructure implementation, support and business-technology advisory.

Capability demonstrated

Early founder behaviour, commercial accountability, Microsoft infrastructure capability and direct translation between technical detail, business need and client value.

Responsibilities

• Design, install and support small-business ICT environments across Microsoft infrastructure and network platforms.
• Administer and support Windows Small Business Server, Exchange, IIS, ISA Server, VPN and business application environments where required.
• Advise clients on practical technology decisions, business systems, reliability and operating needs.
• Manage client relationships, partner discussions, delivery commitments and the business responsibilities attached to consulting work.
• Host and contribute to technology strategy discussions with business partners and management stakeholders.
• Translate technical options into commercial language that small-business owners could act on.

Outcomes

• Built founder-level commercial exposure and direct client accountability early in his ICT career.
• Developed the habit of explaining technology through business outcomes rather than technical novelty.
• Established practical experience across Microsoft server, messaging, web, remote-access and accounting-system environments.
• Created a foundation for later advisory work by combining hands-on implementation with client-facing decision support.

Technologies and operating model

• Microsoft infrastructure
• Windows Small Business Server
• Exchange
• IIS
• ISA Server
• VPN
• Network administration
• Small business systems
• Accounting systems
• Client support

Stakeholders

• Small-Business Owners
• Client Staff
• Vendors
• Business Partners
• Management Stakeholders

Scope

School ICT support, Windows NT, Novell network administration, hardware maintenance, peer-to-peer networking, software management, staff and student support, administration-network liaison, troubleshooting and operational maintenance.

Capability demonstrated

Hands-on support foundations, service empathy, education-sector ICT experience and the ability to communicate technology clearly to staff, students and administration users.

Responsibilities

• Provide practical technology support to staff, students and administration users across two government school environments.
• Maintain and troubleshoot desktop, server, network, hardware and software environments.
• Support Windows NT, Novell and peer-to-peer networking requirements as part of daily school operations.
• Manage software, hardware and classroom support needs while responding to varied user capability levels.
• Liaise with administration-network users and explain practical technology issues in clear language.

Outcomes

• Built early education-sector support experience across multiple school environments.
• Developed user empathy and calm problem solving under day-to-day operational pressure.
• Reinforced practical service delivery habits needed to make technology usable in everyday learning and administration contexts.
• Strengthened early network, desktop, hardware and software support foundations.

Technologies and operating model

• Windows NT
• Novell
• School networks
• Peer-to-peer networking
• Desktop support
• Server support
• Software support
• Hardware support
• Administration network liaison

Stakeholders

• Teachers
• Students
• School Administration
• ICT Users
• Government School Stakeholders

Scope

Database design, sales performance reporting, state and national reporting support, ad hoc reporting, forecasting support, purchasing support, peak trading planning, WAN-enabled access to sales data and management visibility.

Capability demonstrated

Early builder capability, data modelling instincts, business requirements translation and the ability to make performance information visible for operational and management decisions.

Responsibilities

• Design, build and implement a sales performance database from original business requirements.
• Support regular and ad hoc reporting for state and national retail management decisions.
• Help translate retail operations data into forecasting, purchasing and peak-trading planning.
• Support practical access to sales data through network and WAN connectivity where required.
• Turn operational questions into structured data, reporting and management visibility.

Outcomes

• Created early business intelligence capability in a practical retail environment.
• Demonstrated the shift from technology enthusiast and retail advisor to business technology builder.
• Built early experience with requirements gathering, reporting design and management information delivery.
• Established a pattern of solving business visibility problems through structured data and usable reporting.

Technologies and operating model

• Database development
• Sales performance database
• Reporting
• Forecasting
• Retail sales data
• WAN connectivity
• Purchasing support
• Early business intelligence

Stakeholders

• Store Management
• State Management
• National Reporting Stakeholders
• Retail Teams
• Purchasing Stakeholders
• Planning Stakeholders

Scope

Retail customer service, computer hardware and software advice, computer and sound department support, merchandising, sales support, product explanation and informal technology guidance for store operations.

Capability demonstrated

Customer empathy, commercial exposure, technology translation and the ability to explain practical purchase and support decisions to non-technical customers.

Responsibilities

• Help customers understand computer hardware, software, accessories and practical purchase decisions.
• Translate enthusiasm for technology into clear, useful and commercially grounded advice.
• Operate in a customer-facing retail environment with sales, merchandising and service expectations.
• Support store-level technology questions and product understanding where practical.
• Build trust with customers by explaining technical choices in plain language.

Outcomes

• Built early experience communicating technology to non-technical customers.
• Established the practical business-technology communication style that later became central to executive advisory work.
• Developed commercial awareness at the point where customer needs, product limits and business expectations meet.
• Created the pathway from retail technology advice into database development and business reporting.

Technologies and operating model

• Retail technology
• Computer hardware
• Computer software
• Product advice
• Point-of-sale environment
• Merchandising

Stakeholders

• Retail Customers
• Store Team
• Store Management
• Computer and Sound Department Customers

Scope

Food-service operations, shift work, process adherence, team coordination, operational consistency, customer-facing service rhythm and early frontline work discipline.

Capability demonstrated

Reliability, process awareness, teamwork, resilience and respect for repeatable frontline operations.

Responsibilities

• Work within defined processes, role expectations and fast service rhythms.
• Support team output during busy trading periods and changing shift conditions.
• Maintain consistency, reliability and operational standards in routine work.
• Respond to customer-facing service pressure through teamwork and process discipline.
• Build early habits around punctuality, repeatability and practical work standards.

Outcomes

• Built early respect for operational process, role clarity and repeatability.
• Developed practical discipline in fast-paced environments where service quality depended on teamwork.
• Established early experience with frontline operating systems before formal ICT roles.
• Carried process awareness and respect for frontline work into later technology and advisory roles.

Technologies and operating model

• Service systems
• Process discipline
• Team operations
• Shift operations
• Frontline service

Stakeholders

• Team Members
• Shift Managers
• Customers
• Store Operations

Scope

Game guides, reviews, pre-release and unpublished-game review context where available, practical writing, analysis, remote contribution, technology explanation, gaming audience communication and editorial delivery.

Capability demonstrated

Communication ability, analysis, early credibility in technology media and the capacity to explain complex interactive systems in accessible language.

Responsibilities

• Write clear game guides and reviews for a public gaming and technology audience.
• Convert technical and interactive experiences into useful advice, walkthroughs and commentary.
• Meet editorial expectations from a remote contributor position.
• Explain gameplay systems, product experience and technical detail in language readers could use.
• Build public writing discipline around computing, gaming and interactive media.

Outcomes

• Built early public writing and technology explanation skills.
• Developed confidence communicating complex interactive systems in accessible language.
• Connected early computing and gaming credibility with published national-audience communication.
• Reinforced the technology communication pathway later used in customer service, consulting and executive advisory work.

Technologies and operating model

• Interactive media
• Games
• Game guides
• Reviews
• Published writing
• Audience communication
• Super Nintendo

Stakeholders

• Readers
• Editors
• Gaming Audience
• Publisher

Scope

Newspaper delivery, route discipline, delivery reliability, time management, customer consistency, routine operations and independent work habits.

Capability demonstrated

Reliability, discipline, self-management and consistency from the start of Benjamin's working life.

Responsibilities

• Complete regular delivery work reliably and consistently.
• Manage route timing, delivery sequence and routine independently.
• Meet customer and local distribution expectations.
• Build early habits around punctuality, accountability and self-managed work.
• Operate without close supervision while maintaining service consistency.

Outcomes

• Built early habits around reliability, routine and self-management.
• Established respect for practical work before formal ICT roles.
• Developed early customer-consistency habits that later supported service, support and advisory work.
• Created the first evidence of disciplined work habits across a long career arc.

Technologies and operating model

• Routine operations
• Self-management
• Delivery reliability
• Route discipline
• Customer consistency

Stakeholders

• Customers
• Local Distribution Stakeholders